1. Who we are
Reva is a product of Velon LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States ("we", "us"). You can reach us at support@revafast.com.
These terms are an agreement between us and the clinic or business that uses Reva ("you"). By creating an account or buying credits, you accept them. Reva is meant for businesses, and the person who accepts these terms confirms they may act for the clinic.
2. What Reva does
Reva is software that lets your clinic send appointment confirmations and reminders to your patients from the WhatsApp number your clinic already uses (you keep using WhatsApp on your phone as before), or through Telegram as an alternative or backup channel, and see their replies in your Reva schedule.
Reva is not a medical service and does not give medical advice.
3. Your account
Give accurate information when you sign up and keep it up to date. Keep your login details, and the connection to your WhatsApp or Telegram account, secure. You're responsible for what happens under your account.
4. Free trial
New accounts get 30 free credits. They can be used on Telegram straight away, and on WhatsApp too once the clinic connects its WhatsApp number. Each WhatsApp number can unlock the free credits on WhatsApp only once, and an account gets 30 free credits in total, whichever channel they are used on. No payment card is needed to start, and nothing is charged automatically when they run out. Free credits have no cash value and can't be refunded, sold or transferred. We may change or end the free trial for new sign-ups; this doesn't affect free credits already in your account.
5. Credits, prices and delivery
Reva is paid for with prepaid credit packs. Each message Reva sends, on WhatsApp or Telegram, uses one credit from your balance, and with the default reminders an appointment uses 3 messages (a booking confirmation, a reminder the day before and one on the day). You can turn reminders off, or add more (up to 5 reminders plus the confirmation) in Settings. Your patients' replies, and Reva's automatic answers to them, don't use credits. WhatsApp's own message fees are included in the credit price. The current packs are:
- Starter: $27 USD.
- Clinic: $50 USD, with 15% free bonus credits included.
- Busy clinic: $150 USD, with 30% free bonus credits included.
The price of one credit depends on your clinic's country: it is set from the country of the WhatsApp number you connect (or the country you chose at sign-up until then), and almost every message you send costs that price. One exception: WhatsApp charges by the country of the phone number that receives the message, so a WhatsApp message to a number from a country where the price is higher than yours costs that country's price, never less than your own. Telegram messages always cost your own price. So the number of credits in each pack depends on your country. Your price is shown on revafast.com and in your Reva account before you pay, and Reva shows the higher price before you add a patient whose number is from such a country.
Prices are in US dollars (USD) and are shown on revafast.com and at checkout. They don't include taxes: where VAT, GST or sales tax applies, it is added on top of the price at checkout, depending on your country. If your business has a VAT or tax number, you can enter it at checkout. Each pack is a one-time payment: there is no subscription, nothing renews, and we never charge you automatically.
Delivery. Reva is software, so nothing is shipped. Credits are added to your Reva account once your payment is confirmed. If they don't appear, email support@revafast.com and we'll fix it.
Validity. Purchased credits are valid for 12 months from the date of purchase. The oldest credits are used first, and credits still unused at the end of that period expire. Your account shows when your oldest credits expire. They belong to your clinic's account; they can't be transferred to another clinic, resold or exchanged for cash, except through a refund under our Refund Policy.
Some packs may be sold in limited numbers each month or be sold out for a time; the pricing page and checkout show what you can buy when you buy it.
We may change prices for future purchases. Credits you have already bought keep their value.
6. Payment
Checkout and payments are handled by Whop, which acts as the merchant of record for your purchase: it processes the payment, collects and pays the VAT or sales tax that applies, and issues the receipt, and its name may appear on your card statement. Velon LLC provides Reva and the credits you buy. We never receive or store your full card number. When you pay, Whop's buyer terms also apply to the payment itself.
7. Refunds and cancellation
Our Refund & Cancellation Policy is part of these terms. In short: within 30 days of a purchase, we refund the credits from it you haven't used, no questions asked; credits already used, free trial credits and free bonus credits are not refunded; after 30 days, purchases are final; and there is no subscription to cancel.
8. Your responsibilities and acceptable use
You may use Reva only to send messages about your patients' appointments with your clinic. In particular, you agree to:
- message only patients who gave you their number and agreed to receive appointment messages from your clinic on WhatsApp or Telegram, as WhatsApp's Business Messaging Policy and applicable law require (Reva asks you to confirm this before you first add or import patients, and records when you did);
- stop messaging any patient who asks you to, on or off WhatsApp or Telegram (when a patient replies STOP, Reva stops sending them messages automatically);
- not use Reva for marketing, promotions, bulk or unsolicited messages, or calls;
- follow WhatsApp's and Telegram's terms and policies, and the laws that apply to you, including on privacy, health information and electronic communications;
- keep patient details accurate, and add only the appointment details you need (avoid sensitive health details in messages);
- not misuse, overload, copy or try to break into Reva.
You're responsible for the content of the messages you set up and for having a legal basis to process your patients' data.
9. WhatsApp, Telegram and their fees
Reva sends WhatsApp messages from your clinic's own number through Gupshup, our WhatsApp Business Solution Provider, and Telegram messages through Reva's Telegram bot (or your clinic's own bot). WhatsApp and Telegram are run by Meta and Telegram under their own terms. WhatsApp's message fees are paid by us and included in your credits; you don't pay Meta or Telegram for messages Reva sends. Delivery also depends on those services and on each patient's phone and settings.
WhatsApp and Telegram are trademarks of their respective owners. Reva is an independent product and is not affiliated with, endorsed or sponsored by Meta or Telegram.
10. Patient data
For your patients' data, your clinic is the controller and Velon LLC is your processor: we process it on your behalf, only to provide Reva, as described in our Privacy Policy and our Data Processing Agreement, which is part of these terms. You're responsible for having your patients' consent to receive appointment messages. We never sell patient data or use it for advertising.
Reva sends appointment reminders. It is not a medical record and is not designed to store medical details: don't put diagnoses or treatment notes in Reva. In the United States, Reva is not designed for protected health information under HIPAA, and we don't sign Business Associate Agreements (BAAs).
11. Availability and changes to Reva
We work to keep Reva running and improving, but it is provided "as is" and "as available". We don't guarantee that it will be uninterrupted or error-free, or that every message will be delivered. We may change or improve features over time.
Reva isn't available where our payment provider can't accept payments, or where sanctions or local law prohibit it. You must not use Reva if you are subject to such restrictions.
12. Limitation of liability
To the extent the law allows, we aren't liable for indirect or consequential losses, including missed appointments, lost revenue or lost profits, for example because a message wasn't delivered. Our total liability to you is limited to the amount you paid us for Reva. Nothing in these terms limits liability that the law doesn't allow us to limit.
13. Suspension and closing your account
You can stop using Reva at any time. The clinic owner can delete the clinic and all its data in Settings, Team, "Delete your clinic", or ask us by email at support@revafast.com. Deletion is immediate and can't be undone; copies in our encrypted backups are erased within 30 days. Ask for any refund of unused credits before you delete.
We may suspend or close an account that breaks these terms, misuses Reva, or puts patients, other customers or our service at risk.
14. Changes to these terms
We may update these terms. The new version is posted on this page with a new date. If you keep using Reva after a change, the new terms apply.
15. Governing law
These terms are governed by the laws of the State of Wyoming, United States, and disputes go to the courts there, unless the law where your business is based gives you the right to use your local courts.
16. Contact
Velon LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Email: support@revafast.com.